Because the shipment weight is overweight, we usually ship them separately. So both reach at different day and time. Please don’t panic and just keep tracking the item in your orders window or your email.
If you still can not find it please contact us.
Please contact us before it is shipped. Please note that we CANNOT change or cancel orders which have been shipped out.
If you want to cancel an order that has already been shipped out,please refuse to sign the package, and we will charge part of shipping cost per scooter, we will issue the refund after the package returning to us.
We will ship our order within 24-48 hours once the order has been placed, excluding weekends and holidays. NOTE: During the busy holiday seasons or after holiday promotions, the shipment processing can take up to 72 business hours.
Thank you for contacting. Before being shipped out, orders need 1-3 days for processing And for delivery time after your order was sent out, estimated delivery days is 20-30 business days.
Packages might be delivered to your mail box or signed by your neighbors. We suggest you check with your neighbors first. Or you can check with the shipping company with your tracking number
Hi, please kindly check our warranty policy Here
Hi, please kindly check our Return Policy Here
You may check out our Return Policy first, then please contact our Customer Service about which items you want to return.
Note: Order number or SKU is needed so that we can process your return request and offer the return address to you.
Most returns can be processed within 5 business days after we receive your package.
Considering 3-5 days for delivery, we may need 10-15 days to confirm your refund.
If you have chosen the refund to your credit card, the whole process may need 7-14 business days as you card bank need to process the refund to you.
Please understand that we need to refund to your card bank first within 48 hours. But your card bank may need 7-14 business days to transfer the money to your card account. We can't control the processing speed of your card bank. Please ask the card bank for detailed information.
We apologize genuinely for the inconvenience caused and thanks for your kind understanding.
You cannot overcharge our scooters, that's handled by the charger which turns off when full.
Having a scooter will ignite your wanderlust! So make sure to take good care of it by not riding in the rain. We advise that in order to prolong the life of your scooter, make sure to store it or park it in a safe place away from long exposure to the elements. Keep it safe and dry!
Your tires should last for at least a year of reasonable use which is about 400-600 miles.