After-sales warranty service

Cyberbot 12-Month Warranty

All Cyberbot products are covered under our manufacturer's 1-year all-inclusive warranty for the original owner against all manufacturing defects (The warranty period of accessories is separately stipulated).

For most of the parts, it is 12-month warranty. For some components like the motor and battery, it is 6-month warranty.

Warranty Target Audience

  1. All quality-related defects on items sold directly by Cyberbot or Cyberbot’s authorized resellers are covered by an extensive warranty
  2. Quality-related warranty claims on purchases made through Cyberbot's authorized distributors and retailers,are handled through Cyberbot


Cyberbot provide 6-Month prorated warranty for batteries.

  1. During 6-Month of service – A defective battery will be repaired or replaced at no cost to the customer. The warranty period for a repaired or replaced battery remains unchanged based on the original purchase date.
  2. After the first 6-Month of service – Cyberbot offers discounts for customers to buy new batteries.Batteries purchased will have a new 6-Month warranty based on the purchase date.
  3. No cash reimbursement will be made.
  4. Batteries can be assessed and found defective directly by Cyberbot

This Limited Warranty does not cover

  1. Warranty service will be not honored if the damage is caused by human.
  2. Warranty service will be honored if the damage is not caused by human

Parts & Components

Original Cyberbot parts & components are covered by a 6-Month limited warranty

This Limited Warranty does not cover:

  1. Warranty service will be not honored if the damage is caused by human.
  2. Warranty service will be honored if the damage is not caused by human


Claims Process

All claims to this warranty must be made through Cyberbot. and submitted to Proofs of purchase and photos or videos of the damaged product are required with any warranty request. Before making a warranty claim, we suggest that you contact us at as there may be a simple fix for your problem. Valid warranty claims will be processed through Cyberbot within 1 years (The accessories is 6-months) of initial purchase.

Cyberbot will not replace any part without first seeing photos or video of the damaged product. Customers need to provide us with evidence by email.

Shipping Damage Claims

In rare instances, the item received may be damaged during transportation. If shipping damage occurs, please contact and provide us with photo or video proof.

NOTICE: we will not accept Shipping Damage Claims later than 7 days from receipt of products.

Repair Service

For repair services, Cyberbot will only provide free replacement parts.

Limitation of Damages

Except to the extent prohibited by applicable law, Cyberbot shall not be liable for any incidental, indirect, special, or consequential damages, including but not limited to loss of profits, revenue or data, resulting from any breach of express or implied warranty or condition, or under any other legal theory, even when Cyberbot has been advised of the possibility of such damages. Some jurisdictions do not allow the exclusion or limitation of special, indirect, incidental or consequential damages, so the above limitation or exclusion may not apply to you.