Return & Refund

At Cyberbot, customer satisfaction is always our top priority. Our dedicated Quality Control and Quality Assurance Teams will inspect your items prior to shipping. Our product quality is guaranteed.

 

Our Promise:

  1. Simple & efficient: Cyberbot provides a straightforward warranty that is processed in the most hassle-free way possible
  2. 14-Days Money Back: For 14 days after the date of purchase, return your undamaged / Unused Cyberbot product and receive a refund for ANY REASON.
  3. Up to 12-month warranty: We offer 12 months for the scooter and 6 months for the battery. We take care of quality-related issues with a REPLACEMENT PARTS.
  4. Lifetime Technical Support: If you have any questions about your purchase, please feel free to reach us directly and we will gladly assist you! 

 

RETURN

If you are unsatisfied with your purchase, Cyberbot’s return policy allows you to return the product purchased on the Authorization channel within 14 days counting from the date of receipt of shipment, and request a refund from the Authorization channel for any reason.

please contact us immediately by info@icyberbot.com  for return address or return label. Cyberbot is not responsible for the shipping cost of the package returned by the customers themselves

Once the returned item arrives back in Cyberbot's warehouse for inspection, the refund or exchange process will begin. 

14 Days Return Policy Return has to include all accessories? Yes
Return requires original packaging? Yes
When do we execute the refund? Upon receipt of the return package (if the customer returns the product to our warehouse)
When do we execute the replacement? Upon receipt of the return package (if the customer returns the product to our warehouse)
Refunds for delivery costs 1. For non-defective products/No-longer needed Products, buyer is responsible for return shipping costs. We will deduct the shipping fee $50/pc when we are making a refund.
2.For defective products, Cyberbot is responsible for return shipping cost.
Refund time limit We will not able to accept the full refund after 14 days. The refund would be 40%-80%, it depends on the actual problem and situation. Shipping fee can not be refunded.
Return RMA validity 14 days (from the date the RMA was created)

    A Return Merchandise Authorization (RMA) must be requested from Cyberbot within 14 days from the date of receipt of shipment. To request an RMA, contact Cyberbot Service Team at info@icyberbot.com . Cyberbot is not responsible for the shipping cost of the package returned by the customers themselves

    ​Returns may be rejected if items do not meet the above requirements​

     

    REFUND

    Refund Terms Quality issues  Accept full refund & partial refund
    Receive wrong goods FREE to exchange or full refund
    Damaged or missing accessories Free to send corresponding accessories or accept a partial refund
    The package cannot be delivered or  missing Accept resend or full refund
    The customer cancels the order before the package is shipped Accept full refund
    About refund difference price

    1. Partial refund of the difference price within 15 days
    2. Not acceptable(can send free gift) over 15 days

    Note: Cyberbot has the right to organize any event promotion
    The customer provides the wrong delivery address

    The customer needs to pay an extra $25 for resend
    The customer refuses to accept the package due to non-quality issues or does not want the package

    We will deduct the shipping fee $50 when we are making a refund or the customer needs to pay an extra $25 for resend
    For different time periods

    1. Within 7 days: we will deduct the shipping fee $50/pc when we are making a refund for non-defective products/No-longer needed Products

    2. 7-15 days: The refund would be 40%-80%, it depends on the actual problem and situation. Shipping fee can not be refunded.

    3. Over 15 days: Refunds are not acceptable; Accept exchange new product

     

    Compensation time-frame

    For returned items or items for exchange, we will need 3-6 business days upon receiving your item(s) to process the solution.

    After this time, the refund time-frame is as below:

    1. Paypal account refunds: Up to 48 hours
    2. Credit card refunds: Between 7-14 business days

    Note:

    1. Express shipping cost is non-refundable.
    2. We don't refund after your order has shipped out.